FAQ

1. How can I open an account at 4cash.exchange?

You can easily open an account for yourself or an organization.
Watch our video and get started!

Follow these simple eight steps:

1.

Register with your mobile phone number;

2.

Enter the required information in section Data. If you need support at any point please click on Profile, in the top right corner, and drop us a message;

3.

Choose your Account type in section Home (for higher limit);

4.

Deposit Swiss Franc or Euro to your account. Transfer from your external bank account or use the Swiss QR-Bill at over 2’800 Swiss Post Offices. Click on the map to find a Swiss Post Office);

5.

Complete your onboarding invitations (received via E-Mail);

6.

Add your preferred cryptocurrencies to your Currency List (add currency);

7.

Add your external crypto addresses. If you do not have an external wallet, we recommend to buy a hardware wallet (cold storage) in our shop. Please visit our shop for more information;

8.

Deposit small amounts from your added external wallet to each displayed transfer crypto address (whitelisting).

You are now ready to exchange, deposit and withdraw currencies.
Welcome to the 4cash.community!

2. How do I exchange currencies?

At 4cash.exchange you can easily exchange currencies. Today we support Swiss Franc and Euro pairs for Bitcoin, Ethereum, Tron and Tether. Further 25 Fiat- and 16 Cryptocurrencies will be listed step- by-step.

Follow these simple eight steps:

1.

Add your preferred currency in the currency list in section Exchange (Fiat- & Cryptocurrencies);

2.

Add your bank account details (IBAN);

3.

Add your external crypto addresses. If you do not have an external wallet, we recommend to buy one in our shop. Click on the shop;

4.

Deposit small amounts from your added external wallet addresses to each displayed transfer crypto address (whitelisting).

You are now ready to exchange, deposit and withdraw currencies.
Minimum amount for bank withdraws is 10 CHF.

3. What are the costs?

3% all-in, no hidden costs. Amounts indicated in Swiss Francs and Euro are final amounts, exchange and transaction costs included. However, some receiving banks may charge a transaction or foreign exchange fee for international or foreign currency transactions.

4. How is the exchange rate calculated and fixed?

We source our rates by taking the rate of the respective currency from several different exchanges and calculating an average. Exchange rates are provided at the time an order is placed.
Here’s how it works:

1.

If you are buying and selling currencies, the exchange rate is determined after you have placed your order and confirmed within the provided time frame. 4cash.exchange has a countdown telling you to confirm the exchange rate.

2.

If the exchange rate is not confirmed within the provided time frame, the process has to be repeated and may be provided with a varied exchange rate.